Case studies
Migration Product
Redesigning an IT service app that reduced support tickets by 47% and increased orders
As the Product Design lead for the SkyKick email migration product redesign, I led the design strategy, ideation exercises, UX prototyping, and UI component design.
Design System
Creating a cross-product design system to drive operational efficiency and team satisfaction
I led the initiative to build a cross-product design system increasing engineering speed, improving UX consistency, resolving team frustration, and reducing cognitive strain on our users.
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